Knowledge Black Holes: Where Your Company's Information Goes to Die
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Every organization has a Kathy: the person who knows everything, connects everyone, and somehow always seems one step ahead. She's also a liability. In this episode of Make Others Successful, Mitch, Mike, and Matt dig into why so much organizational knowledge lives in people's heads instead of your business, and why that's more common (and more dangerous) than most leaders realize.
They cover the telltale symptoms of a knowledge management problem (seventeen versions of the same file, an inbox full of forwarded attachments, new hires who take months to become useful), why tools like SharePoint, Teams, and even AI won't fix a broken mindset, and the framework they use with clients to actually solve it. Plus: why "does this exist beyond me?" might be the most important question you ask before hitting save.
